Braun Series 5 560 Men's Shaver
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List Price: Our Price: $159.00 You Save: $40.99 (20%) Availability: Usually ships in 1-2 business days Category: Health Care See more product details |
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Customer Reviews of Braun Series 5 560 Men's Shaver
Customer Review: 3rd Time Not the Charm
Summary: 1 Stars
This is my 3rd Braun razor. I've loved the first two and when the second one finally got to where it would not hold a charge I started shopping. I found this one and ordered it thinking it would actually be an improvement over my previous one. Was I wrong!!
This one pulls hair out, misses hair and tears my skin up. It has three closeness settings but they dont work. No matter where you set it within a few seconds of use the switch vibrates back to the close setting which eats up skin.
I am suffering thru using it for now but need to replace it as it is mild torture on a daily basis.
Update. I finally got the closeness switch to stay put where I set it but it doest not seem to matter. It eats up my skin like crazy. This is whether I shave every day (not really needed) or wait a day or two in between. I loved my previous Braun razors so this one is a HUGE disappointment. I called Braun today to share my dissatisfaction and asked about replacing the cutter head and foil with the 30B. They said not to do it as it is not the right fit and offered me a free replacement as consolation. I am going to give the free replacement a try but if the design and engineering are the same as on the original I don't expect any difference. I will update this posting once the replacements arrive.
For now, RUN AWAY from Braun. What used to be a GREAT shaver is now little short of torture.
Update!!!!
Per Braun's advertising guarantee (love it or they will take it back) and some other comments on here that calls to Braun with complaints had been met with returns or at least free blades, screens/cutter blocks, I called Braun. What an arrogant company!!
I shared my comments with the customer rep who answered. It was clear that she was reading from a script when she thanked me for my feedback and apologized for any disappointment. It was also clear that she had better things to do. Maybe it was a bad day for her but she was clearly bored with my call and the issue. Maybe it was close to her end of shift? Maybe she was tired of calls about this horrible razor. Either way.... I went on to ask if they would honor the return but I had purchased mine just a few weeks before they started offering the return so no dice. I then asked if there were anything she could do as I cannot use the razor. She said that as a gesture of good will and as a one time exception in the interest of customer service, they would send me a new cutting block/screen set. So I agreed. She took my information and promised to send it out.
A couple of weeks later a package from Braun showed up. It contained a replacement blade/screen set. For a completely different razor. Bigger than what mine needed and with a big chrome edge around it. At first I thought it was an upgrade but it clearly would not fit.
So, strike 4? Run away. This company does NOT care about consumers.
Customer Review: Under Perrforms
Summary: 1 Stars
I was very disappointed with this product. I have a Braun Series 7 and bought the Series 5 for use at a second home. The Series 5 does not shave as closely as the Series 7 and often requires me to use a regular razor blade if I need a good shave. Go with the 7 - stay away from the 5.
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