Oral B Triumph 9950 with Smart Guide with 4 Brush Heads
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Customer Reviews of Oral B Triumph 9950 with Smart Guide with 4 Brush Heads
Customer Review: Works wonderfully - until it doesn't
Summary: 1 Stars
I have owned this toothbrush for about 18 months, and up until a few weeks ago loved it like no other toothbrush I have ever owned. Nothing has ever made my teeth feel as clean, and I saw the results when I went to the dentist and was in & out of the chair in no time.
Starting about two weeks ago, though, the toothbrush has had a life of its own. Sometimes it won't turn on, sometimes it turns off & on randomly when I am in the middle of brushing my teeth, sometimes it won't shut off, for up to 10 minutes at a time. It used to hold its charge beautifully (I could travel up to a week without needing to carry the charger), but now it can be dead in hours. It is no longer the toothbrush I adored!
Most frustrating, though, has been the manufacturer's response. Both Braun & Oral-B are under the impression it is the other's problem. If I want to fix it, it is apparently up to me to find my local 'toothbrush repair center' on my own (I honestly cannot say I had ever heard of such a thing) and cover all associated costs. The warranty is designed to last right up until the unit actually breaks.
Maybe I am naive, but for a product that can cost $150+, I expect more life - and more support - than this.