Panasonic ES8249S Men's 4-Blade (Arc 4) Wet/Dry Nanotech Rechargeable Electric Shaver with Vortex Cleaning System, Silver
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List Price: Our Price: $134.94 You Save: $115.05 (46%) Availability: Usually ships in 3-4 business days Category: Health Care See more product details |
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Customer Reviews of Panasonic ES8249S Men's 4-Blade (Arc 4) Wet/Dry Nanotech Rechargeable Electric Shaver with Vortex Cleaning System, Silver
Customer Review: Too Slow
Summary: 2 Stars
I bought this Panasonic based on the good reviews. However, it takes me 8 to 10 minutes to get a reasonable shave versus 4 to 5 minutes with my old Braun( Model Pulsonic 9595)
The Panasonic appears to cut only in one direction - with the direction of hair growth, which is odd because cutting against the direction of hair growth is what gives a close shave.
The only pros versus the Braun are cheaper cleaning cartridges and faster cleaning/charging time.
I've gone back to my Braun
Customer Review: not happy
Summary: 2 Stars
Even though the price was good the shaver is too noisy and it does not shave very fast . if I had bought this in my area I would have returned it by now,Thanks,AlborzCustomer Review: Razor ok - cleaning base defective Panasonic customer svce won't send new unit
Summary: 1 Stars
The razor works ok after a little over a month, no complaints regarding that. However the base died just after the month return policy where it no longer dries.
Working with Panasonic customer service has been painful. Despite the fact this is an expensive razor that broke, they want me to mail it into them before they replace it. I asked what am I supposed to use in the mean time, and was told basically that is not their problem, this is their warranty procedure and even after 30 days with a defective unit that is the best they can do.
They even admitted to me over the phone it sounded unusual for this part to break, but refused to send me the replacement unit before I send back the broken one. They refused to just take back the base leaving me the razor. The person I spoke with was rude with poor customer service skills, then put me on hold for 20 minutes when I asked to speak to her manager (she told me she was a supervisor). Being at work, I had to finally hang up since I cannot stay on the phone all day.
Bottom line is if you are lucky enough to receive a working unit, most likely you will be fine. If you have a defective unit better hope it breaks within your 30 day return period or you will need to grow a beard before you have it fixed back to you.
I spent the money I spent because I trusted Panasonic quality, and was under the false belief they offered reasonable customer service. Now I either have to give up the razor for a month (ship to them, wait for processing, wait for them to ship back) hoping I get a new one that actually does work, or live with it in a semi-broken state (will the cleaning cycle function break down completely soon as the heating unit did?). Considering the money I spent for this I am hugely disappointed in both Panasonic's quality - which I could forgive - and their extremely poor customer service - which I cannot. Certainly even the best made products can be sent out defective. The key between a company I will buy other products from going forward, and a company I will never trust or buy anything from again, is how that company deals with these situations. Panasonic has failed and therefore has lost me forever as a customer for any of their product lines. I will not risk being stuck with another defective product they will not stand behind with any level of true customer service.
Customer Review: High-pitched noise
Summary: 1 Stars
I returned this shaver due mainly to its annoying high-pitched whining noise. The shave was not much better than my 2 year old Norelco for my beard, and the cleaning procedure sounded too complex.